terms-and-conditions

LOYALTY CARDS

As a way of saying Thank You to all our Loyal Customers we have introduced Loyalty Cards. By joining our Loyalty Card scheme you will collect a stamp for every £20 spent. Valid on all purchases e.g. Treatments, Gift Vouchers & Products. Collect 5 Stamps get 25% off treatment of choice, collect 10 Stamps for 50% off, collect 15 stamps for 75% off, collect 20 stamps and exchange for a voucher valid for one person at an Original Pamper Party. *Terms and conditions –Loyalty cards cannot be used in conjunction with any other offer. Stamps will not be given against discounted treatments purchased through third parties. Loyalty cards have no monetary value. Non-Transferable. Loyalty cards can only redeemable against treatments and discounts cannot be used to purchase goods, products or gift vouchers.

GIFT VOUCHERS

Vouchers can be bought online, in-store or by phone. They can be for any value or treatment and are a great way to treat a friend or loved one. Vouchers are valid for 3 months from the date of issue (although vouchers bought for Christmas presents will be dated from Christmas Day on request).No refunds can be given for vouchers. WESTFIELD cannot accept responsibility for loss of vouchers once issued. The voucher number must be given to confirm the booking and the usual booking policy applies. Gift vouchers can only be redeemed for the monetary value or treatment written on the voucher. WESTFIELD reserves the right to alter its pricing or substitute or withdraw treatments at any time without further notice. This does not affect your statuary rights.

CANCELLATION POLICY

We will take a £20 deposit at the time of booking to secure your reservation for all packages. For all Packages, Spa Days & Pamper Parties we require at least 72hrs notice of cancellation otherwise the full amount will be charged. Debit or Credit card details will be required at time of booking and card will be charged for full amount in the event of no show. 24 hours notice is required for all treatment cancellations otherwise 50% of the treatment price will be charged.

SPA ETIQUETTE

WESTFIELD is a place of peace and tranquillity. We kindly request clients to switch off mobiles whilst in the salon.

BEFORE AND AFTER TREATMENT

To enjoy your treatment fully please arrive at the allotted appointment time; there is no need to arrive before your reservation time. If you arrive late for your treatment, then we regret that your treatment time may be reduced.

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